Customer Service

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Concept and Content

Service Concept:

Service is a culture. It is not simply a rule or process within CCB CO. Service concept has been integrated into our enterprise culture and aligned with the thought and behavior of our staff.

Our service contents are tailored to serve the needs of customers. CCB CO., consistently offers top quality and efficient services. Fee-based service is our self-developing strategy and an impetus to improve service quality. Optimize the services in both content and performance and gain a mutual benefit for you and us.

The service we offer is standard, professional, diverse and product-oriented.
Standard in service rules,
Professional in service quality,
Diverse in service contents,
Product-oriented in service quality and strength,
All the aspects above are measured with your gratification.

Service Tenet:

Value individual desire of customers
Assist customers to improve efficiency and performance
Assist customers to discover competitive advantages
Assist customers to foster their own technical specialists

Service Content:

Standard service: we have confidence in providing the best service with our advanced organization, strict quality guarantee system and hi-tech backup team. CCB standard services range from the customers' inquiry to cargo transportation, from the model selection of the products to trouble shooting, trouble shooting, hidden trouble shooting beforehand and the learning program for the technical personnel's retention etc. We strive to take into full consideration our customers' interests.

Model selection of the products/ design solution
Bidding solution
Services for documents and information
Samples delivery
Service for learning program
Emergency support

Special service:
this content is prepared for the definite purposes from the customers requested on particular occasions or under specific conditions. Users can choose service items from the special service for needs, or use packages of service for maintenance and guarantee to buy relative services so as to obtain an optimum service supply.

Service for quality inspection
Quarter operation analysis
On-the-spot inspection
Technology reform
Performance maintenance and check-up of spare parts
Short-term intensive learning